Open Nav

Privacy policies


SMEGO Marketing S de RL de CV, con domicilio en Avenida Bonampak, Manzana 10 Lote 73, 01 Torre B local 101 SM 3, Cancún, Benito Juárez Quintana Roo CP 77500, being responsible for the processing of your personal data, indicating as responsible for the protection of your personal data the ADMINISTRATION department who you can contact at any time via email: en adelante, (“El Sitio Web”).


You can contact us, writing a document in Spanish, addressed to the Administration department, sending it by email or via conventional mail to the address located at: Avenida Bonampak, Manzana 10 Lote 73, 01 Torre B local 101 SM 3, Cancún, Benito Juárez Quintana Roo CP 77500, attention Data management SMEGO Marketing. In the event that your data is collected personally through our representatives, they will make you aware of our privacy notice, exhibiting it for your reading, likewise it will be at your disposal at all times on the following website:

You can contact us, writing a document in Spanish, addressed to the Administration department, sending it by email to:


Your personal data will be used for monitoring, updating and confirmation purposes regarding contracted products and services; for promotional purposes; comply with obligations contracted with our users, as well as evaluate the quality of the services; Your data may be shared with the business partners of SMEGO Marketing with whom you need to comply with the contracted services, in the same way your email address will be entered into an automated file (distribution list) in order to provide you with information of our news and offers by e-mail. The information is collected through printed documents that, by way of example but not limitation, correspond to brochures, surveys, requests, contracts, from various areas of the Website owned by SMEGO Marketing or through our representatives, the information requested is different and is stored in separate databases.


The personal data that we obtain from you, for the purposes described in this privacy notice, is collected personally, when you provide it to us directly through the Website, when you provide it to participate in promotions, offers or when you contract a product or service with us, when you enter your data or use our online services, as well as when you contract services directly through a representative and/or when we obtain information through other sources that are permitted by law, when you provide them to us by various means.

The data that we collect directly and via the Internet, are the following: Name and surnames, date of birth, email, Gender (male or female), telephone, country of origin, address, Hotel where you will stay, marital status, occupation, particular interests in tourist or recreational destinations, number of people for whom services are contracted or would be contracted and their ages. In case of contracting our services through credit and/or debit cards, data will be requested: Name, Surname, Address, Telephone, Gender (male or female), date of birth and email. Regarding financial data such as your credit card number, expiration date of the same in accordance with articles 8, 10 and 37 of the Law, they are not considered data that require your express consent to be used. SMEGO Marketing will NOT request any other sensitive or particular information such as educational level, socioeconomic level and others that may be considered as such.


Your data is used at the time of registration, when hiring a service or buying a product online. The personal data that you provide for contracting services and/or products personally through a representative or through our website, as well as if you request information about services and/or products may be shared with subsidiary companies, affiliates, partners commercial, associated, suppliers of the services and/or contracted products, or that in any way form an integral part of the business group to which it belongs, for the sending of promotions, offers and new products by them, as well as those that are necessary for the fulfillment of the provision of the services that you contract.


You have the right to access your personal data that we have, to the details of their treatment, to rectify them in the event that they are inaccurate or incomplete, to cancel them when it is in your opinion that they are not necessary for any of the the purposes contained in this Privacy Notice, which are used for non-consensual purposes and finally to oppose the processing of said data for specific purposes and that must be clearly expressed.

The Rights described above are exercised through the respective request that in writing and in Spanish language must be submitted free of charge, attaching your necessary data Name (s), Surname (s), simple copy of your official identification or in electronic means digitized version of the same (scan), as well as providing the address for notification purposes related to the case, the same request that you can send by email to the Administration department, whose email is: or by conventional mail to the address: Avenida Bonampak, Manzana 10 Lote 73, 01 Torre B local 101 SM 3, Cancún, Benito Juárez Quintana Roo CP 77500.

At any time you can revoke the consent you have given us for the treatment of your personal data in order to stop using them. Your request must indicate Full name (name or names and surname or surnames), a simple copy of your official identification or, in electronic media, a digitized version of it (scan), indication of the email or physical address that you designate for notifications and a number contact telephone number Within a maximum period of twenty days* counted from the date of receipt of your revocation request, we will give you an answer on the origin of the same, by means of email through the email address that you have indicated in the request itself or sending a letter to the physical address that you have indicated for such purposes.

We make it clear to you that it is the Federal Institute for Access to Information and Protection of Personal Data that is entrusted with ensuring your ARCO rights and is in charge of regulating and verifying compliance with the Law.


The following is understood for the purposes of this Privacy Notice:

  • I.- Cookies.- These are text files that are automatically downloaded and stored on the hard drive of the user's computer equipment when browsing a specific Internet page or portal, which allow the Internet server to store certain data, among them, preferred viewing pages on the internet, some keys and passwords.
  • II.- Days.- By provision of Article 3 in its section VII of the Federal Law on Protection of Personal Data Held by Private Parties, the terms and times stipulated in days will be counted in business days.
  • III.- ARCO Rights.- These are the Rights of Access, Rectification, Cancellation and Opposition, enshrined in the Law that by its acronym forms said word.
  • IV.- Law.- Make reference to the Federal Law on Protection of Personal Data Held by Private Parties.
  • V.- Web beacons.-Imágenes insertadas en páginas o portales de Internet así como en correos electrónicos y que entre otros pueden almacenar información de la dirección IP del usuario, tiempo de interacción en los sitios web, entre otros.
  • V.- Web beacons.- Images inserted in Internet pages or portals as well as in emails and that, among others, can store information on the user's IP address, interaction time on websites, among others.


When hiring a service or buying a product online, bank details will be requested for which we promise to offer security and confidentiality of the data you provide us, for this, we have a secure server under the SSL protocol ( Secure Socket Layer) in such a way that the information sent to us is transmitted encrypted to ensure its protection. When you are on a SMEGO Marketing website and ask for personal data, You will share the information only with SMEGO Marketing unless otherwise specified. SMEGO Marketing will not share confidential information with third parties, except with your express authorization or when it has been by court order or in the cases that the Law authorizes and specifies. SMEGO Marketing does not sell or rent information of its Users or Clients. SMEGO Marketing can disseminate aggregate statistics of users, for example, the percentage of users who are men or women, or of legal age, to receive our services or products and for lawful purposes in the cases established by Law.


If the user has signed our representatives to know and accept our privacy notice, if they have contracted any service directly from our Representatives where our notice is visible, as well as reading and accepting it through the Website of means that you have read, understood and agreed to the terms set forth above. If you do not agree with them, the user must not provide any personal information, or contract services, or use the services of the SMEGO Marketing SOL DEL CARIBE S DE RL DE CV websites. By visiting the SMEGO Marketing websites, you are accepting the practices described in this Privacy Notice. SMEGO Marketing greatly respects the privacy of each user.


For the interpretation, compliance and execution of these Terms and Conditions of Use and Privacy, the User agrees that the Federal laws of the United Mexican States and the competent courts of Mexico City, Federal District will be applicable. , expressly renouncing any other jurisdiction that may correspond to them due to their present or future addresses or for any other reason.


  • 1.- The user must not announce or transmit through the SMEGO Marketing websites any material that violates or infringes in any way the rights of others, that is illegal, threatening, abusive, defamatory of the privacy or publicity rights, abusive, obscene, profane or otherwise objectionable, encourages conduct that would constitute a criminal offence, creates any civil liability, or otherwise violates any law.

  • 2.- SMEGO Marketing websites contain material protected by copyright, trademarks and other commercial rights, including without limitation, text, software, photographs, videos, graphics, music and sounds. The content of the SMEGO Marketing websites is protected by the copyright laws of the United Mexican States.

  • 3.- The user must not insert "upload", present or in any other way make available on the SMEGO Marketing websites any material protected by copyright, trademark or other property right without the express consent of the owner of the copyright, trademark, or other proprietary right, and the responsibility for determining whether material is not protected by copyright rests solely with the user.